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Assistant Relationship Manager

Marketing
Full-time
location
Kuala Lumpur, Malaysia
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We’re Building the Future of Capital Markets;

enabling entrepreneurship, job creation, financial inclusion, and economic resilience

As Asia's largest licensed digital securities exchange for alternative investments, Alta is at the forefront of building critical capital market infrastructure. We believe that access to capital markets are pivotal in all economies, we recognize that our role in building this critical infrastructure goes beyond facilitating trades; it paves the way for entrepreneurship, job creation, financial inclusion, and economic resilience, fostering a brighter future for emerging markets and economies.

Empowering Private Markets: Through our Digital Exchange, we enable the tokenization and digital custody of alternative assets. This end-to-end solution simplifies and expedites the trading of smaller asset blocks, ultimately facilitating access and liquidity in private markets. 

Innovative Financial Ecosystem: Our journey has seen us transition from securities trading and distribution of comprehensive products, including equities, private credit, funds, and asset-backed securities (“ABS”) (representing Real World Assets ("RWA") like whiskies, wines, art, watches, and real estate) to include fund management and digital custody services.

As the only integrated securities exchange, brokerage, and fund management group with the necessary regulatory licences and a proven track record in Southeast Asia, we are actively exploring new channels and partnerships to extend our impact to entrepreneurs and investors globally. 

Established in 2016 and headquartered in Singapore, Alta operates offices globally. We welcome energetic and creative individuals to be part of this ambitious journey with us

About the role

We are looking for an energetic individual with a sense of patience, empathy and are passionately communicative to join our global Client Success team, mainly serving our regional clients across Singapore, Malaysia and Indonesia. Our ideal candidate is someone genuinely excited to help customers and will be responsible for the first level of interaction with clients on all digital channels inclusive of email and enquiries via our website regarding Alta products, events, and services.

Additionally, the Client Success team coordinates with our product, compliance and private capital markets teams to optimize the quality of user interactions and onboarding processes to  maintain an efficient and seamless process. Retaining excellent customer service and long lasting relationships with our stakeholders is a must.

The right candidate will be a result oriented, team-playing and empathetic person that is passionate about serving a global investor base. You will need to understand the brand’s tone and personality in communicating to retail, accredited investors, as well as institutional investors, and understand how to articulate the value and competitive advantages of Alta’s digital marketplace to our clients.

You will need to be comfortable handling difficult client situations, with the intention to end each interaction with positive outcomes.

About The Role

We’re looking for analytical and passionate people to join our proven team as Assistant Relationship Manager based in Kuala Lumpur, Malaysia. You will need to be comfortable handling difficult client situations, with the intention to end each interaction with positive outcomes.

Some Of The Key Responsibilities Include

  • Responding to investor queries about Alta and Investment Products.
  • Providing clear information on Alta’s products/services, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Coordinate with other departments to address account-related matters, including Compliance, Settlements, Product and Investments team.
  • Consistently adopting a deep understanding of Alta’s business arms, which include exchange, private capital market, and fund management services.
  • Build, maintain, and refresh the frequently asked questions bank and knowledge repository for the client success team.
  • Handling interactions primarily over text channels (i.e. chat, email, etc), but also handling calls to clients.
  • Contacting active and inactive users, highlighting important and relevant articles and key features of our product.
  • Assist with the communications with clients who are investing in live deals, which organization and execution of key marketing and client outreach events.
  • Maintain oversight over the status of requests and service-level agreements for responding.
  • Coordinate with sales and research to create targeted corporate communications and events.
  • Maintain Intercom CRM database of accounts and generate thorough engagement reports.
  • Ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

About you

  • At least 1-3 years of sales or client servicing experience
  • High level of familiarity with financial markets and investment research; background in financial institutions‍ are preferred
  • Demonstrated commitment to customer service
  • Enthusiastic and motivated self-starter with team player attitude and orientation
  • Strong organizational skills
  • Excellent English verbal / written communication skills
  • Excellent Excel and Macro skills
  • Ability to handle chat apps (e.g. Intercom), CRM tools (Salesforce CRM, Pardot, HubSpot), and documentation tools (MS Word, Google Docs)

Thank you for your interest in joining us on our ambitious journey to bring alternative assets to all.

If you are interested please send your resume to jobs@alta.exchange. Only successful applicants will be contacted.

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